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Information Technology

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Online Help Desk

Available 24/7/365
860.723.0221
Online Chat

Campus Service Desk

Fall 2023

East Campus
Room E319
203.857.6800

Monday – Thursday
8:30am-7:00pm

Friday
8:30am-6:00pm

Multi-Factor Authentication

Multi-Factor authentication (MFA) is now required on all student NetIDs. While you can use any common Authentication app for this purpose, we recommend the Microsoft Authenticator app, available on both iOS and Android mobile phones.

Download this app on the Apple App StoreGet this app on Google Play app store

Password Resets

For all students, staff, and faculty – If you need to reset your password or have forgotten your NetID, you can use our online password reset tool.

Note: The online tool requires you to have previously configured your security verification methods.

How to Receive IT Support

1. CT State Online Help Desk

This online Help Desk is a 24/7 support site that can assist you with many common issues listed below. It offers live phone and online chat support, in addition to many self-help articles.

  • Assistance with NetIDs
  • NetID Password Resets
    (Students and Faculty may be assisted directly, Staff will be escalated to their local college IT Service Desk)
  • Blackboard Assistance / Guides
  • Installing Office 365
  • Accessing myCTState
  • Accessing Email
  • Webex Hosting / Joining Guides
  • Wireless Access (Wi-Fi) Instructions
  • Recommended Technology for Online Classes
Online Help Desk

2. CSCU Service Portal

The CSCU Service Portal (NetID required) is our new consolidated IT ticketing system. All CSCU members (staff, faculty, students) are to use the Service Portal for the following:

  • Issues with college-owned electronic equipment (computers, printers, phones, accessories, etc)
  • Issues with college-owned services (email, campus internet, etc)
  • Issues with campus audio-visual equipment
  • Issues with campus network
  • Classroom or office software requests

The Service Portal allows users to view all of your incidents requests and search self-help articles in our CSCU Knowledge Base that may provide the solution to your issue.

Open a Ticket

About to buy a new computer for classes?

Please review the CSCU Recommended technology page before you buy.